I made myself get an iPhone this year when my upgrade was ready with Sprint. I did it reluctantly, my entire family and the rest of the known universe has one so I had to see what the big deal is. I am not impressed. As a guy who doesn’t play games, use a ton of apps and spend all day glued to it my phone needs are not a high priority. I use the internet, emails, social media, the camera and make calls. That’s it. I lose a lot of calls, the blue tooth is not working right and every time it updates it messes everything up. Part of this may be that I’m not tech-savvy. I know my way around a computer but I don’t care much otherwise. I’m old-fashioned like that, when I graduated HS the internet was barely a thing. Because I’m old-fashioned, I also like talking to a person when I have a problem. After my experiences with Apple and Itunes customer support’s phone system and customer service, I officially hate Apple. I may be the only person in the world to say this but it’s true.
Voice-activated computerized menus suck. Theirs is the worst. None of the options given by the computer have ever been what I was calling about and getting the option to speak to a representative isn’t offered. I find myself screaming “CUSTOMER SERVICE REP” into the phone before I finally get someone. With the exception of maybe twice I have been connected with a gum-snapping, Starbuck’s Venti triple-swirl, cinnamon-laced-wheatgrass-infused with tiger semen sipping person who puts me on hold for twenty minutes only to give me a different number to call.
Resetting my password was an act of Congress because they couldn’t tell the difference between my son’s account and my own. But I dealt with them. I had to.
Today, while shoveling snow in white-out conditions my phone apparently fell out of my pocket. I looked everywhere, under mountains of snow as if someone had sneezed the coke off of the coffee table at Robert Downey’s house. It’s gone. So I called my carrier for my options. Sprint told me that I can get a new phone for $473.99 (in other words pay off my current plan). I said, “what about my protection plan?”
“Oh, you have AppleCare?”
They gave me the number to AppleCare. Surprise, surprise they don’t cover lost phones. Ugggghhhhh. Either way, I have to pay $473.99.
My mother called her provider and asked about adding me to hers. Good news, they can add me on cheaper, their protection plan covers lost phones and they will pay $375 towards paying off my other plan. I asked them what the deals were. They offered me a great deal on a Samsung 8 Note. I love that phone. I said “Great, let’s do that. How do I get the $375 to pay off Sprint.?”
“Oh, I’m sorry sir. That deal only applies if you get the iPhone.”