on Communication

I fondly remember sitting in my grandmother’s kitchen when I was a young boy, watching her do her letters. She was extremely structured and she always made sure to make time for the highlight of her day, the mail. When she heard the stuttering engine of the mail truck driving away she would hurry to the mailbox, eagerly hoping for a letter from a relative in California or a friend from High School. More often than not, she would get one. She would then sit down at the little round table in her tiny kitchen, with a steaming cup of tea and excitedly read her mail. She loved to relay to me the adventures of this uncle or aunt or friend or friend of a friend and give me the backstory. I didn’t know any of these people but it was nice to listen to her stories. She would then break out her stationary box, select the proper letter and matching envelope and write a response. That response would be in her mailbox that night, with the flag raised for the mailman to pick up the next day. On average it would take 8-10 days to get a response. This was the way she communicated, if she couldn’t see them in person then it was a letter. She hated the phone. She liked letters, and cards, she could keep them and reread them at a later date. When she died I recovered thousands of letters in her attic. Along with hundreds of letters from my grandfather to her when he was in the Pacific during WWII.

To look back on this now, it is a fond memory but seems as technologically advanced as loading a wooden ship with mail and then sitting in the Widow’s Walk waiting to see sails on the horizon. I can’t imagine the patience it required, but I can relate to the excitement when it arrived.

images (10)

We have lost that in today’s lightning fast world. This is obviously good and bad. It is good because we need to get certain information quickly and efficiently. But with regards to interpersonal communication, we have lost the excitement and have zero patience. In all of the rush to “shoot a text. fire off an email. Leave me a voicemail, Facebook me, Inbox me, Face-time or Snap Chat each other we have created a culture of immediate gratification. We call it “Ghosting” if someone doesn’t respond immediately as if there is malice or wrongdoing behind it. We misread intentions and tones behind texts which lead to massive misunderstandings and try to express complex emotions with emoji’s. In addition, and perhaps most tragic, is that in all of the abbreviations and cutesy shortcuts we take we’ve lost the ability to actually talk to each other. We are killing our language. It is perhaps fortuitous that our President speaks at a 4th-grade level and in short sentences. Many of us can’t understand a higher level and if we can we lack the attention span and patience to comprehend it.

I fear for those who never learn the complexities and benefits of language skills. Of eye contact. Of the handshake. I cringe for the job applicant that is unable to properly state his worthiness because of a lack of language skills, the knowledge of body language and posture. Things that someone who spends time talking to actual people, not screens, would know about.

My Grandmother read a letter 3 times before she took pen to paper. Her response required careful contemplation. (https://lindaghill.com/2018/01/16/jusjojan-daily-prompt-january-16th-2018/) To not be misread or misunderstood meant as much to her on paper as it did if they were in front of her in her cozy kitchen, at her small table, drinking tea and eating Lorna Doone’s.

At this moment I have 1,129 unread emails in my inbox. I just heard my phone ping repeatedly so I likely have some texts. I hope that there is something in there that will motivate me to make a cup of tea, sit and really contemplate the contents, inspire me to share it with my family, print it out and store it in the attic for enjoyment at a later date. It really is doubtful. I swear, the farther we advance the farther we fall behind.

the Apple has a worm

I made myself get an iPhone this year when my upgrade was ready with Sprint. I did it reluctantly, my entire family and the rest of the known universe has one so I had to see what the big deal is. I am not impressed. As a guy who doesn’t play games, use a ton of apps and spend all day glued to it my phone needs are not a high priority. I use the internet, emails, social media, the camera and make calls. That’s it. I lose a lot of calls, the blue tooth is not working right and every time it updates it messes everything up. Part of this may be that I’m not tech-savvy. I know my way around a computer but I don’t care much otherwise. I’m old-fashioned like that, when I graduated HS the internet was barely a thing. Because I’m old-fashioned, I also like talking to a person when I have a problem. After my experiences with Apple and Itunes customer support’s phone system and customer service, I officially hate Apple. I may be the only person in the world to say this but it’s true.

4A.-SMS-INDULGENCES-Hexed-Is-It-Just-Me-4.8.13-JPG

Voice-activated computerized menus suck. Theirs is the worst. None of the options given by the computer have ever been what I was calling about and getting the option to speak to a representative isn’t offered. I find myself screaming “CUSTOMER SERVICE REP” into the phone before I finally get someone. With the exception of maybe twice I have been connected with a gum-snapping, Starbuck’s Venti triple-swirl, cinnamon-laced-wheatgrass-infused with tiger semen sipping person who puts me on hold for twenty minutes only to give me a different number to call.

Resetting my password was an act of Congress because they couldn’t tell the difference between my son’s account and my own. But I dealt with them. I had to.

Today, while shoveling snow in white-out conditions my phone apparently fell out of my pocket. I looked everywhere, under mountains of snow as if someone had sneezed the coke off of the coffee table at Robert Downey’s house. It’s gone. So I called my carrier for my options. Sprint told me that I can get a new phone for $473.99 (in other words pay off my current plan). I said, “what about my protection plan?”

“Oh, you have AppleCare?”

They gave me the number to AppleCare. Surprise, surprise they don’t cover lost phones. Ugggghhhhh. Either way, I have to pay $473.99.

My mother called her provider and asked about adding me to hers. Good news, they can add me on cheaper, their protection plan covers lost phones and they will pay $375 towards paying off my other plan. I asked them what the deals were. They offered me a great deal on a Samsung 8 Note. I love that phone. I said “Great, let’s do that. How do I get the $375 to pay off Sprint.?”

“Oh, I’m sorry sir. That deal only applies if you get the iPhone.”

download (64)