Back in the good old days, when I was a working and contributing member of society, I was an auction guy. I didn’t start in that industry. I worked at a restaurant for a very long time, until I was 31 to be exact. When I was diagnosed with Cancer I made a change. A haircut, a closet full of new suits and a pay cut of $20,000 later I entered the “real world” in the exciting world of car rental.
As the unofficial world’s oldest trainee, I ran circles around the recent college graduates and moved up the ranks fast. I was a blur known as “who the fuck is that guy?” After 18 educational months, I was forced to take a stand (a story for another blog) and I quite ceremoniously (also a story for another blog) left the company. No skin off of my nose, I had secured a position with a concrete company. I would become a dispatcher of concrete trucks servicing the USA’s second biggest, only second to the Hoover Dam, civil project, the Central Artery Tunnel AKA the “Boston Big Dig”.
It was a bloated, bureaucratic, enormously expensive and corrupt project but it was great for my resume. I acquired fleet, management, union negotiation and project supervision credentials in a short time. The job was killer, 6-6 daily nailed to a desk answering phones, monitoring job sites, and listening to drivers whine like bitches (some, not all) but it was worth it. Seeing the project coming to an end 2 years later and fearing downsizing, I went on the internet and found an opening at a National Salvage Auction. An industry I knew nothing about. Using the internet, not a real familiar medium in 1999 for me, I was interviewed within a week and off to CA within 2 to learn how to be an Assistant General Manager of a Salvage Auction that I had never been to and had not met one employee. 8 weeks later I would return from job training, walk into an unfamiliar building and ask for a Manager that I would grow to hate. I lasted 2 years, despite the fact that she never wanted me there. Gordon Gecko was less of a control freak than this woman. At the end of my 2nd year, an old friend from my Enterprise days reached out to me. He was the new GM of a wholesale auction and he needed me. Wrecked cars to whole cars? I thought to myself, why not? I joined him.
I was immediately hooked. Being on the road, talking to dealers, being around cars new and old (I love cars, have since I was a kid) and then there was auction day. Auction day was about deadlines, a week worth of preparation going off at 10 whether you were ready or not, regardless of weather or any other excuse you could come up with. It was “Go Time”. Hundreds of dealers, lane after lane of bidders frantically waving as auctioneers spoke lightning fast selling cars at the rate of 1 every 30 seconds per lane. There I would be, maintaining my dealers, meeting new customers, shaking hands and making money. I would turn out to be very, very good at the auction business. For the first time in my life, I had found my special purpose. Apologies to Steve Martin.
I had never done sales in my life. As it turns out, being knowledgeable of your product, attentive to your customers, and passionate about what you do is enough. I worked hard for my customers, I earned their loyalty and I never had to be “Slick Willy” once. I simply did what I said I would for my people and I became a well-known guy in the business. With success comes some obstacles and the owner eventually decided that I was making too much money, despite the 38% increase in overall volume during my tenure. I warned him that I wasn’t taking a pay cut and should I leave my customers were coming with me. He called my bluff and he lost…bigly.
For several years after I left this company I expanded my experience in the car business. I dabbled in retail sales for a bit and one day in 2008 I had a serendipitous moment. My mother-in-law worked with a woman in Real Estate whose husband was GM of a sub-prime Automotive Loan company. He was looking for a guy with car biz experience. Once relayed, my mother-in-law, over a glass of Chablis immediately took down the husband’s phone number and called me. I went to meet him the next day. He was looking for someone with experience working with car dealers, sales management, remarketing and strong negotiations skills. In particular, knowledge of auto auctions. It was a perfect match. At first, he didn’t believe that I knew the people that I said I did, but as good fortune would have it several dealers would traipse through the office that day, poke their head in to say hi to the gentleman I was interviewing with, and subsequently say “Bill, what are you doing here?” As the saying goes, SOLD!
I was hired on the spot, given a department to set up, funding to staff it and leeway to run it my way. It would take time, but I became an integral part of the operation. Part of my responsibilities were to attend the auction every week with my GM. For 9 years we went to the same auction, a huge operation in MA where we sold our repos, mingled with our dealers and met as many new dealers as we could. Because most of our dealers were there, it was the ultimate way to conduct business. We would get there early, I would evaluate our vehicles and set prices and hunt down any poor sap that owed us money. When 10 AM rolled around, I was “on the block” selling cars. Wheeling and dealing, as they say, working with the auctioneer as he captured bids as fast as lightning. Once I was done, my GM and I would evaluate how we did, process our titles and then relax. On nice days, we would lean against the outside wall of our lane and enjoy the weather.
Last year to the day, a driver lost control of a vehicle, sped into a crowd of dealers and crashed through the very wall that I would always lean against. 3 innocent people died and 24 were injured. It was a senseless tragedy.
Fortunately, I wasn’t there that day. My career was over by then.
Being in the industry as long as I had been, I had seen accidents before. People are careless and walk in front of cars as they roll up to the line to be sold. People run across entire lanes in order to bid on a vehicle at the end of the building. They forget that these are used cars and the brakes may be old and worn out. In this particular case, old and worn out described the driver. He maintains that the accelerator stuck. Something was clearly defective because the first victim he killed was hit at approximately 35 miles per hour.
I was reminded of this incident by Facebook Memories today. I had posted a tribute to the victims last year and briefly touched on my history at that auction. I re-read my post, had a quick moment of silence for the victims and then I read the comments. I had completely forgotten the response my post generated. The most significant aspect was how many people immediately thought of me when it happened.
It was a pretty well-known fact among my friends that I was in the industry. I would often post pictures of nice cars that I saw at the sale. All of my dealers knew where I was every Wednesday. But the number of people who I thought had no idea what I did for a living was checking in with me on Messenger, calls, and texts to make sure I was unharmed. It really affected me today. Well, that and the actual tragedy itself…you know what I mean.
I didn’t have the heart to tell most of those that checked in that I was out of work for health reasons. I thanked them for their concern and assured them that I was fine. But it is nice, at the end of the day to know that people are there for you when you really, really need them.